Shipping policy
SHIPPING POLICY – EKOMO
OVERVIEW
Welcome to Ekomo.
We are committed to ensuring that your orders are processed and delivered safely and on time. This Shipping Policy explains our shipping and delivery process.
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SECTION 1 – ORDER PROCESSING
Orders placed through our website are processed after successful order confirmation and payment verification, where applicable.
We aim to dispatch orders within the applicable processing period. Processing time may vary depending on the product, order volume, holidays, or other circumstances.
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SECTION 2 – SHIPPING & DELIVERY
Ekomo aims to deliver orders within 5 days from the date of dispatch, subject to the delivery location and courier availability.
Delivery timelines are estimated and may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our reasonable control.
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SECTION 3 – SHIPPING ADDRESS
Customers are responsible for providing accurate and complete delivery information, including name, phone number, address, district, state, and PIN code.
Ekomo will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
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SECTION 4 – DELIVERY DELAYS
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, natural events, public holidays, transportation disruptions, or other circumstances beyond our control.
If your order is delayed beyond the expected delivery period, please contact us using the contact details provided below.
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SECTION 5 – SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
Shipping charges may vary depending on the delivery location, order value, product, or applicable shipping conditions.
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SECTION 6 – ORDER TRACKING
Where tracking information is available, customers may receive tracking details through the contact information provided while placing the order.
Customers can use the tracking information to check the status of their shipment with the applicable courier service.
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SECTION 7 – DAMAGED OR INCORRECT ORDERS
If you receive a damaged, defective, or incorrect product, please contact Ekomo within 24 hours of delivery with clear photographs/videos of the product and packaging.
Our team will review the issue and provide an appropriate resolution according to our Return & Refund Policy.
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SECTION 8 – CONTACT INFORMATION
For any questions regarding shipping or delivery, please contact us at:
Ekomo
Email: ekomobusiness@gmail.com
Phone: 9446980219
Physical Address:
Tanur, Kalad Road,
Malappuram, Kerala – 676109